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Overseas Shopping Guide

Admin   2023.10.16 16:12:25
Views 500

/All orders will be shipped by FedEx Express,

Please refer to the following for the estimated delivery time.

 

North America: 1-4 weeks

Oceania: Week 1-5

Europe: Week 1-4

Asia: 1-3 weeks

 

/Shipping tracking information:

We will notify you via e-mail when the packing of the order is completed and the delivery starts.

You can check the tracking information with the email address you used to sign up for membership or the email address you entered when ordering.

 

Also, we are not responsible for any delay, loss, or damaged packages during delivery.

To prevent loss/misdelivery, please enter the correct delivery address when ordering.

 

/Customs and taxes:

– We are not responsible for import taxes, customs duties, and additional taxes.

Tariffs and taxes are determined by each country's customs and must be paid by the importing party.

 

 

 

/Order and Order Change/Cancel/Refund/Return Policy

 

– Orders after cutting cannot be changed, canceled, or returned because it is cut in principle for same-day delivery after ordering.

- In the case of the roll (about 25y) order, the order will be confirmed after checking the inventory quantity and paying in the personal payment window.

- Products such as DIY products, linen items, and goods can be purchased additionally after the fabric purchase is confirmed.

- Due to the nature of fabric processing, differences in color and thickness that may occur depending on monitor specifications or browsers are not a reason for exchange or return.

- A 1–2 cm error is not a reason for return.

- Thread needles, miscellaneous threads, and some stains are often found, but it is a characteristic of linen fabric, so it cannot be exchanged or returned.

- Within 2 days of receiving the product, you must check the defective or incorrect delivery of the product and inquire (Q&A bulletin board, customer center) to exchange or return it.

- Please note that if it is returned without prior consent, it will be returned to you by return.

- We inform you that the order details will be automatically deleted if the deposit is not confirmed within 2 days when making a deposit without a bankbook.

- If the name of the depositor entered when making a deposit without a bankbook does not match the name of the depositor and the name of the actual depositor, leave the name of the depositor, and the total purchase amount on the Q&A bulletin board for faster delivery processing.

- When you make a deposit without a bankbook, the product you ordered will be shipped after the payment is confirmed.

- All products can be sold out even after ordering, and we will contact you separately if they are sold out.

 

 

/ Precautions for washing linen products

 

- Separate washing is recommended for washing.

- Do not use bleach or fabric softener as much as possible because there may be damage to the fiber.

- It is recommended to hand wash lightly in warm water with a neutral detergent.

- If the fabric has not been washed, there may be some shrinkage during washing, so please wash it first before using it.

- Avoid machine drying, squeeze it lightly by hand, and hang it in a well-ventilated shade to dry it naturally, resulting in a natural silhouette and a natural fabric texture.

- Dry cleaning is recommended if the fabric is blended with shirts, blouses, wool, or cashmere that you want to keep in shape for a long time.

- It may shrink when drying the dryer, so it is prohibited to use is prohibited.

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